Frequently Asked Questions
Everything you need to know about shopping with lilndary.
What are your shipping times and costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Rates are calculated at checkout based on your location.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all packaging intact. Please contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on lilndary covered by a warranty?
Yes, most of our retail products come with a standard 1-year manufacturer warranty against defects. Please check individual product pages for specific warranty details.
Can I change or cancel my order after it has been placed?
We process orders quickly, but we will do our best to accommodate changes. Please contact us within 1 hour of placing your order to request a cancellation or modification.